Annual Airline Quality Rating report was released on Monday, 2nd April, 2007. It shows there is rise in number of delayed and canceled flights, lost luggage, bumped passengers and other problems that have fueled growing customer dissatisfaction with flying.
The research is sponsored by the Aviation Institute at University of Nebraska at Omaha and Wichita State University and was based on Transportation Department statistics.
Hawaiin, JetBlue and AirTran were among the top three on the 18-airline list, while Atlantic Southeast, American Eagle and Comair were the bottom three.
Hawaiian had the best baggage handling performance and Atlantic Southeast the worst.
Overall, on-time arrival for all airlines from 2006 to 2005 was down whereas mishandled baggage rates increased for the same time period.
The survey’s overall rating for airlines shows a decline in quality and it is not a surprise to many travelers.
Source: MSNBC




















